This Privacy and Information Protection Policy (hereinafter referred to as the Policy) defines the processing and protection of information about individuals using the Operator's services, information, programs, and products, including all information that the website irorel.com (hereinafter referred to as the Site) may obtain about the user during use.

Use of the Site constitutes the user's unconditional consent to this Policy and the terms of processing of their personal information specified therein; If the user disagrees with these terms, they must refrain from using the services provided by the Website and discontinue use of the Website.

This Policy applies to all personal data of subjects processed by the Operator's employees, with or without the use of automated tools.

Any subject of personal data has access to this Policy.

Personal Data Operator

The personal data operator is Engineering Solutions Limited Liability Company (TIN 5752043024/OGRN 1075752001159).

Legal address: 302008, Oryol region, Oryol, st. Mashinostroitelnaya, Building No. 6, Room 5, Office 104.

Phone: +7 (499) 350-88-56

Email: sales@irorel.ru

The Operator collects, stores, processes, and protects the personal data of users of the irorel.com website in accordance with the requirements of the legislation of the Russian Federation, including Federal Law No. 152-FZ "On Personal Data."

Rights of the Personal Data Subject Data

The user has the right to:

receive information about the processing of personal data;
request clarification, blocking, or destruction of data;
revoke consent;
restrict processing;
appeal the operator's actions to Roskomnadzor or the court.

Obtaining personal information

To communicate on the Website, the user is required to provide certain personal information. By providing their personal data to the Operator, the user consents to its processing by the Operator. Personal data processing means any action (operation) or set of actions (operations) performed with or without automated means with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), retrieval, use, transfer (including transfer to third parties if necessary in the performance of obligations), depersonalization, blocking, deletion, and destruction of personal data.

For the purposes of this Policy, "user personal information" means:

Personal information that the user provides about themselves when filling out feedback forms, including the user's personal data (organization name, full name, phone number, email address, text comment). Information required for the provision of Services is marked as such. Other information is provided by the user at their discretion.
Any information relating directly or indirectly to a specific or identifiable individual (citizen). Such information may include, but is not limited to: organization name, full name, telephone number, email address, text comment, and other information.

If inaccuracies in personal data are discovered, the User may update them independently by sending a notification to the Operator's email address sales@irorel.ru with the subject line "Updating personal data."

The processing period for personal data is determined by the achievement of the purposes for which the personal data was collected, unless another period is provided for by the agreement or applicable law. The User may at any time revoke their consent to the processing of personal data by sending a notification to the Operator via e-mail to the Operator's e-mail address sales@irorel.ru with the subject line "Revocation of consent to the processing of personal data."

Cookies and Other Technologies

Our goal is to provide a more convenient and personalized user experience with the Operator.

The user can disable cookies in the settings of their web browser or mobile device. Please note that some website features may become unavailable after disabling cookies.

The website collects some information automatically and stores it in statistics files. We use this information to understand and analyze trends, administer the website, study user behavior on the website, and gather demographic information about our user base as a whole. The Operator uses cookies to improve the Website, analyze traffic, and inform users.

Use of cookies and other web analytics tools

Cookies are small files created and stored by your browser when you visit the Operator's website. Cookies are stored on your device for no more than 6 months and allow us to track the performance of the website and its usage characteristics, as well as optimize online marketing activities.

Visiting and using websites by default involves the generation and storage of cookies. However, the user can delete cookies from the device at any time through the settings of the browser used. The user can also refuse to accept cookies; however, this does not guarantee the functionality of all website functions (e.g., displaying a list of saved products).

The Operator's websites use the following types of web analytics tools:

Technical and functional cookies	These files, generated by website engines, are used to ensure the smooth operation of websites and to remember user-selected settings.
Marketing and analytical cookies	These files The Yandex.Metrica service (OOO Yandex) is used to collect and statistically analyze data related to website usage. Information obtained through these cookies does not allow users to be identified.

Purposes of collecting and processing users' personal information

In order to provide services, respond to questions, and fulfill the user's wishes and requests, personal information such as name, email address, and/or telephone number may be required. The Operator may use this information to respond to inquiries and to contact the user by phone or email to provide information about services offered and advertising campaigns. Upon receipt of a request in the form of any form completed on the website, the Operator may need to contact the user to obtain additional information necessary for service and to answer questions.

The personal information of the Site user may be used for the following purposes:

Identification of the party within the framework of agreements and contracts;
Fulfillment of obligations under contracts, accounting and tax accounting;
Providing the user with personalized services;
Communication with the user, including sending notifications, requests, and information regarding the use of services, provision of services, and processing requests and requests from the user;
Improving quality and ease of use, developing services;
Informing users about the services provided, events, and programs of the institution;
Informing the user about the Operator's marketing policy;
Informing the user about programs for promoting services on the market, advertising concepts and activities;
Conducting statistical and other research based on anonymized data;

Terms of processing the user's personal information and its transfer to third parties

The Operator collects and stores only the personal data necessary to provide and render services (execute agreements and contracts with the User). The Operator uses the User's personal information to provide services and improve the quality of services provided. Some personal information may be provided to a bank or payment system if the provision of this information is required for the transfer of funds to the payment system whose services the User wishes to use.

The Operator stores users' personal information in accordance with its internal regulations. When processing users' personal data, the Site is guided by the Federal Law of the Russian Federation "On Personal Data."

Personal data is stored for the period until the processing purposes are achieved, unless otherwise established by Russian legislation.

The user's personal information remains confidential, except in cases where the user voluntarily provides information about themselves for general access by an unlimited number of persons.

Personal information may be disclosed in cases specified by law, or when the Operator deems such actions necessary to comply with a legal procedure, court order, or legal process required for the User to use the Site. In other cases, under no circumstances will the information that the User transmits to the Site be disclosed to third parties.

The Operator has the right to transfer the user's personal information to third parties in the following cases:

The User has expressed their consent to such actions;
The transfer is necessary for the user's use of a certain service or to provide a service to the user;
The transfer is provided for by Russian or other applicable law within the framework of the procedure established by law;
Such transfer occurs as part of the sale or other transfer of a business (in whole or in part), in which case the acquirer assumes all obligations to comply with the terms of this Policy with respect to the personal information received;
In order to ensure the ability to protect the rights and legitimate interests of the Operator or third parties in certain cases.

The Operator has the right to record telephone conversations with the User. In this case, the Operator undertakes to: prevent attempts at unauthorized access to information obtained during telephone conversations and/or its transfer to third parties not directly related to the provision of services to the user, in accordance with paragraph 4 of Article 16 of the Federal Law "On Information, Information Technologies, and the Protection of Information".

Security

The User may at any time change (update, supplement) the personal information they have provided or part of it, as well as the parameters Its confidentiality. The User has the right to stop receiving newsletters at any time by notifying the Operator.

The Operator generally does not verify the veracity of the personal information provided by users and does not monitor their legal capacity. However, the Operator assumes that the user provides accurate and sufficient personal information regarding the questions asked in the registration form and maintains this information up-to-date.

The Operator takes the necessary adequate organizational and technical measures to protect the user's personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, and other illegal actions by third parties.

This Policy applies only to this Website. The Operator does not control and will not be held responsible for third-party websites that the user may access through links available on the Site, including in search results. Such websites may collect or request other personal information from the user, and may also perform other actions.

Changes to the Privacy Policy. Applicable Law

The Operator reserves the right to amend this Privacy Policy, change or modify the terms of access to or prohibit access to the website, and change its content at any time without prior notice. Users can track changes to the Privacy Policy themselves. The new version of the Policy takes effect from the moment it is posted, unless otherwise provided in the new version of the Policy.

This Policy and the relationship between the user and the Operator arising from the application of the Privacy Policy are governed by the law of the Russian Federation.

Date of last policy update: June 16, 2026.